Welcome to XBIT. Find quick answers, setup guides, and troubleshooting to jumpstart your trading journey.
Tutorials & Guides
Step-by-step walkthroughs to help you master trading, staking, and using our advanced tools.
Deposits & Withdrawals
Learn how to fund your account using fiat or crypto, and how to safely withdraw your assets.
Account Security
Protect your funds. Information on 2FA setups, anti-phishing codes, and password management.
Popular Questions
Account & Verification
How do I verify my identity (KYC)?
Identity verification helps us ensure regulatory compliance and secure your account. Go to your Profile > Verification. You will need a government-issued ID (Passport, Driver's License, or National ID) and to complete a quick facial scan. The process usually takes less than 5 minutes.
Why is my account locked?
Accounts can be temporarily locked due to multiple failed login attempts, unusual withdrawal activity, or compliance reviews. If your account is locked, please contact our 24/7 support team via live chat with your account email ready.
Trading & Fees
What are your trading fees?
XBIT uses a tiered maker/taker fee structure starting at 0.1% for spot trading. Higher VIP levels achieve lower fees. P2P trading and Fiat Deposits via bank transfer carry zero exchange fees. Visit our Fees page for a detailed breakdown.
How do I execute a limit order?
On the Spot Trading page, select the "Limit" tab within the order panel. Enter the specific price you wish to buy or sell the asset at, and the amount. The order will be placed in the order book and executed only when the market reaches your specified price.